Privacy Policy

Who we are

This policy is issued by Tamson (Pty) Ltd ("Tamson", "we", "us"), registered in South Africa, with its registered address at 18 Sherwood Street, Huntingdon, Brakpan, 1541, Gauteng. Tamson provides a WhatsApp chatbot platform that South African businesses ("our business customers") use to communicate with their own customers.

What this policy covers

This policy covers two groups of people: visitors to this website, and end users who exchange WhatsApp messages with a business that uses Tamson. If you are chatting with a business on WhatsApp and that business uses Tamson to power its replies, this policy explains how Tamson processes your message data on that business's behalf.

Information we collect

• WhatsApp conversation data: message content, phone number, timestamps, and delivery status for messages sent to or from a business's WhatsApp number connected to Tamson.
• Business account data: the name, contact details and login credentials of people who manage a business's Tamson account.
• Website data: basic technical information (such as pages visited) if you use this website or submit our contact form.

How we use information

• To deliver, route and store WhatsApp conversations on behalf of the business you're messaging.
• To power automated replies configured by that business.
• To let the business's staff view and respond to conversations in the Tamson dashboard.
• To operate, secure and improve the Tamson platform.
• To respond to enquiries submitted through this website.

We do not sell message content or phone numbers, and we do not use end-user WhatsApp conversation content to train third-party advertising products.

Who we share information with

• The business you are messaging — they can see the full conversation, since that is the purpose of the service.
• Meta / WhatsApp — messages are transmitted through the WhatsApp Business Platform, which is operated by Meta and subject to Meta's own terms and privacy policy.
• Infrastructure providers who host and secure our systems, under contractual confidentiality obligations.

We do not share message content with any other third party except where required by law.

Data retention

Conversation data is retained for as long as the business's Tamson account is active, or as needed to provide the service, resolve disputes, and meet legal obligations. A business customer can request deletion of their account data at any time — see ourData Deletion page for how end users and businesses can request removal of their data.

Your rights under POPIA

As a South African business, Tamson processes personal information in line with the Protection of Personal Information Act (POPIA). You have the right to ask what personal information we hold about you, to request that it be corrected or deleted, and to object to certain processing. To exercise these rights, contact us using the details below.

Security

We use reasonable technical and organisational measures to protect conversation and account data against unauthorised access, loss or misuse. No system is completely secure, and we encourage business customers to use strong, unique passwords on their Tamson accounts.

Changes to this policy

We may update this policy as the Tamson platform evolves. Material changes will be reflected by updating the date at the top of this page.

Contact us

Tamson (Pty) Ltd
18 Sherwood Street, Huntingdon, Brakpan, 1541, Gauteng, South Africa
Email: hello@tamson.co.za
Phone: 081 123 4567

This page is a working template and has not been reviewed by a lawyer. Have it checked against your specific data flows and POPIA obligations before relying on it for Meta's app review or general use.