Data Deletion

Who this is for

This page explains how to request deletion of your data from Tamson, whether you're a business that uses Tamson, or someone who has messaged a business on WhatsApp that uses Tamson to handle its conversations.

If you're a Tamson business customer

You can request deletion of your account and associated data at any time by emailing hello@tamson.co.zafrom the email address linked to your account, with the subject line "Data deletion request". Include your business name and the WhatsApp number connected to your account.

We will confirm your request within 5 business days and complete deletion of your account, configuration and conversation data within 30 days, except where we're required to retain records for legal, accounting or fraud-prevention purposes.

If you've messaged a business that uses Tamson

If you're an end user who has exchanged WhatsApp messages with a business using Tamson and you'd like your conversation data deleted:

• Contact the business directly — they control their own customer relationships and can request deletion on your behalf, or
• Email hello@tamson.co.za with the WhatsApp number you messaged from and the name of the business you contacted, and we'll process the request directly.

What gets deleted

A completed deletion request removes message content, phone numbers, and any profile information tied to the account or conversation from our active systems. Some information may be retained in backups for a limited period, or where South African law requires records to be kept (for example, for accounting purposes).

Requests through Meta

If you submitted a data deletion request through Meta's platform (for example, via Facebook or WhatsApp settings), Meta forwards that request to us and we process it the same way as a direct request above.

Contact us

Tamson (Pty) Ltd
18 Sherwood Street, Huntingdon, Brakpan, 1541, Gauteng, South Africa
Email: hello@tamson.co.za
Phone: 081 123 4567